Shipping policy

Shipping Policy

Business Name: Scrub Nova
Website: https://my-store-300000000000000008197.myshopify.com/
Location: Canada
Contact Email: aiwisdomcontent@55gmail.com

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.

2. Shipping Destinations

We currently ship to the following locations:

  • Canada
  • United States

3. Estimated Delivery Times

Canada:

  • Standard Shipping: 3–8 business days

United States:

  • Standard Shipping: 5–10 business days

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or customs processing.

4. Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time.

5. Customs, Duties, and Taxes (U.S. Orders)

Orders shipped to the United States may be subject to import duties, taxes, or customs fees. These charges are determined by U.S. customs authorities and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

6. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

7. Incorrect Addresses

It is the customer’s responsibility to ensure that the shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us at https://my-store-300000000000000008197.myshopify.com/. We will work with the shipping carrier to resolve the issue.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will review your case and offer a replacement or refund where applicable.

10. Contact Information

If you have any questions regarding shipping, please contact us:
Email: aiwisdomcontent@55gmail.com